PLEASE READ THIS INFORMATION BEFORE PLACING YOUR ORDER
- We ship our plants with UPS
- We are currently shipping plants on Monday, Tuesday and Wednesday only
- GROUND SHIPPING IS SUSPENDED UNTIL SEPTEMBER FOR ALL STATES EXCEPT CALIFORNIA, OREGON AND WASHINGTON. If you do not live in CA, OR or WA and you choose ground shipping at checkout, your order is automatically scheduled for shipping in September. If you want your plants 'now nOW NOW!', you must purchase 3 day shipping. It is too hot in that UPS truck for your plants to live through ground shipping - unless it can be guaranteed to arrive within 3 days. The only states that have ground shipping estimates of 3 days or less are CA, OR and WA.
- Your order will ship within 7 days of placing the order.
- 3 day packages are shipped on Monday and Tuesday, whenever possible, in order to ensure your plants reach you in 3 days. Please note, this does not mean you will receive your plants within 3 days from placing your order. If you place your order for 3 day shipping on a Wednesday, I will wait to send it until Monday or Tuesday so your plants will not stay in a box over the weekend. 3 day shipping is the UPS service you choose and not a countdown to when your plants will arrive.
- There are occasionally shipping delays that are completely beyond our control. When these cases arise, I will fill out a claim with UPS and argue for your compensation. Sometimes we win and sometimes we do not. If UPS denies our claim for compensation, Singing Tree Gardens will not issue a refund for those shipping charges.
GROUND SHIPPING IS NOT ALWAYS THE APPROPRIATE SHIPPING CHOICE.
- FREE SHIPPING OVER $149 IS GROUND SHIPPING. There will be times when ground shipping is not the best choice for the health of your plants.
- CHOOSE 3 DAY SHIPPING if it is getting warm outside and your plants will be in a box longer than 3 days. This is all states except CA, OR, WA.
- Please understand that ground shipping is a fine choice most of the year for all states BUT when it starts to get warm ALL BETS ARE OFF.
- Ground shipping has been known to take up to 12 days depending on where you are.
- The farther you are from us, the more we encourage you to upgrade your shipping if the weather is getting warmer.
- If your order qualifies for free ground shipping (over $149) and you decide to go with 3 day UPS shipping, I will calculate the cost of ground shipping and refund that amount to you at the time your order is processed. Please take advantage of this!!
- We do everything we can to keep our shipping prices affordable and get you gorgeous, healthy plants. Please reach out to me if you are not sure what option is best for you.
- Free ground shipping is a great deal and we love passing this along to our customers, HOWEVER, it does leave us at the mercy of UPS. We will not replace or refund plants that spend too long in transit and suffer as a result.
- You are the master of your shipping choice. Please educate yourself and make an informed decision.
- Call me at 707-839-8777 if you are not sure or
- email me at [email protected] - I would love to answer any questions or help you make an informed decision.