WE GUARANTEE YOUR PLANTS WILL BE TRUE TO NAME
It has not happened often but in the case that there is a mix up and you receive the wrong plant, please send a photograph to [email protected] so I can correct the problem. We will refund your money or get you the correct plant right away. Please put the wrong plant back in the box and I will order the next available pick up and let you know when UPS will be there. Just set the box outside and UPS will come collect it.
WE GUARANTEE YOU WILL RECEIVE HEALTHY PLANTS IF YOU FOLLOW OUR SHIPPING RECOMMENDATIONS.
- Please read our shipping recommendations in an article called 'SHIPPING INFORMAITON' by clicking here or under the INFO tab at the top of the screen.
- If you follow our shipping recommendations and your plants arrive in sad shape, please take a picture right away and email it to [email protected], with an description of the problem. Please send this documentation right after unpacking your box so we can correct the problem.
- Do not throw away the packaging if your plant was damaged in shipping. UPS does want to pick up the packaging material in some cases, as part of their investigation into a mishandled package.
WHAT WE DO NOT GUARANTEE AND OTHER NOTES:
We do not guarantee your knowledge and skill as a gardener. Once you accept your plants and decide to plant them, they become your responsibility. We send excellent instructions for planting and care and we are available for consult byy phone and email. It is your responsibility to follow those instructions and gather materials for planting and care. It is up to you to provide an environment where your plants will thrive.
If you decide to send back a plant after it arrives at your door, you must do this right away, before planting it. You will be charged for shipping both ways and a restocking fee of 10% of the plant price.
The way you prepare your planting area is so important to giving your plants a great start. Please read and follwo the planting instructions. If you do a poor job of preparing your planting area, your plants will tell you right away!! If this happens, please call me or email. Let me help you!! We love the opportunity to support you in your gardening adventure. We have great perspective on how your plant is feeling and how to help it feel better and establish itself. We want to share this knowledge with you as you are starting out or at any point along the way. We LOVE to talk gardens. That is why we do what we do. Please don't send me a picture of a dead plant in your garden. I cannot help you at that point.
Call me at 707-839-8777
Email me at [email protected]
I truly do love to share this garden adventure with you.
Thank you and Happy Gardening!